You will receive an A2Z CARS confirmation email for the journey you have paid for. You are responsible for checking that the details are correct.
You will receive a ‘Journey Details’ email when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver’s telephone number. A2Z CARS will not refund you if you have forgotten to take this with you.
A2Z CARS does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. A2Z CARS will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however A2Z CARS accepts no responsibility for any missed flight due to this.
We advise all passengers to have adequate travel insurance prior to booking.
We accept no responsibility for costs and under no circumstances refund any passenger/s who do not wait for their driver and choose to take alternative transport.
A2Z CARS does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked, please contact us before you travel.
For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.
A2Z CARS reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate.
A2Z CARS accepts no responsibility for costs incurred from a failure to abide by these terms.
The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case-by-case basis.
Please ensure that you give us your arrival time and day into the UK and not your departing information.
If your flight has any serious delays, please inform us as soon as possible.
A2Z CARS use their own transport wherever possible but may occasionally use third party companies where appropriate.
Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected
All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.
Policies & Notices
Waiting Time
On journeys collecting from an airport, as standard, A2Z CARS allows all passengers 30 minutes from the time the flight lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata.
A2Z CARS will honour requests for a “deferred” collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.
Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time or for any stop en-route.
Amendments
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment.
Re-Booking
All bookings must be made through us either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Cancellations
A2Z CARS will accept a cancellation as long as 24 hours’ notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.
If you do not receive an email from A2Z CARS confirming the cancellation, then we have not received it. In this case, please call us.
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 24 hours’ notice provided or afterwards.
Complaints
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.
Please note that some calls may be recorded for quality and training purposes.
Harassment
A2Z CARS is committed to maintaining a safe and respectful environment for its employees. Harassment of any kind will not be tolerated. We reserve the right to withhold service from any individuals who violate this policy.